INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
What you see is what you receive. In cases of items with different variations, make sure to confirm the color/exact variant before checking out
How long does it take to get my order delivered?
If in Nairobi, book your item by 3pm and receive it within the same day. All parcels are delivered within 24-48 hours
Do your items have warranty?
All electronics and appliances come with 1 - 10 years warranty, depending on the brand
What happens if I receive a faulty item
We do accept back faulty items as long as the issue is reported within 24 hours of order receipt
What counties do you ship to?
We deliver to every county within Kenya through reliable courier service providers
